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Michael Pitts
Registered Member



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Date Joined Aug 2006
Total Posts : 105
 
   Posted 4/22/2016 7:31 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hello All,

Been away for a while.

I just upgraded my laptop to a new 15" MacBook Pro. Going through the usual growing pains. I had to download legacy Java 6 runtime for OS X 10.11 El Capitan to get Finale 2011 to run. So now I can launch Finale. As soon as I open an existing file, or try to set up a new document in Setup Wizard, I get the message "Unhanded Exception Caught" and Finale quits. I'm at a standstill.

Any advice will be appreciated.

Thanks


MacBookPro 1.83 GHz Intel Dual Core
2 GB 667 MHz DDR2 SDRAM
Mac OS X 10.6.4
Finale 2006d, 2008br.1 & 2011c.r1

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Mike Rosen
himself



Email Address Not AvailableClick to visit Mike Rosen's website.Send a Private Message to Mike RosenAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2006
Total Posts : 14146
 
   Posted 4/22/2016 8:00 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Try trashng your preferences. Beyond that, I have nothng to suggest, except that 2011 might not be the best fit for OS 10.11.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Charles Lawrence
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Date Joined Dec 2009
Total Posts : 3638
 
   Posted 4/22/2016 9:34 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
By "trashing" your preferences, it is understood (prudent) that you save your original file first so you can go back if needed.  Just rename the file and restart Finale.  A new default preferences will be created.


"Anything is possible if you don't know what you are talking about!"

Windows 10 Professional (x64) (build 10586)
 
3.50 gigahertz Intel Core i7-5930K, Multi-core (6 total), Hyper-threaded (12 total)
32638 Megabytes Usable Installed Memory, 17514.37 Gigabytes Usable Hard Drive Capacity
NVIDIA GeForce GTX 980 - 4GB [Display adapter]
ASUS Rampage V Extreme motherboard, Realtek HD Audio

Finale 2014.5.6359
Garritan GPO4.02


Cakewalk SONAR X3 - (X3e build 244) - x64, Sound Forge Audio Studio 10.0, Audacity 2.1.0
Sharpeye 2.68, PhotoScore Ultimate 7.0.2, SmartScore X2 Pro 10.5.8

"There is a world of difference between a person who has a big problem and a person who makes a problem big." – John Maxwell

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Dr. Wiggy
Early music: modern methods



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Date Joined Jun 2006
Total Posts : 12628
 
   Posted 4/23/2016 4:09 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Yes, 2011 may not work well on El Capitan. Certainly, there are known issues with Human Playback that cause crashing.

Send the entire crash message to MakeMusic via their support pages and see what their response is.


"This is me helping."

Finale 2014.5, 2012 MacMini; 2012 MacBook Pro (10.11.4)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

Post Edited (Wiggy) : 4/23/2016 3:20:23 AM (GMT-5)

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Michael Pitts
Registered Member



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Michael PittsAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Aug 2006
Total Posts : 105
 
   Posted 4/26/2016 9:10 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks everybody.

Guess I'm getting nickeled and dimed once more.

Wiggy,

Copy and paste the crash report to a .pdf or something? Then send? I'm a little rusty on new communicatory skills.

Thanks again.


MacBookPro 1.83 GHz Intel Dual Core
2 GB 667 MHz DDR2 SDRAM
Mac OS X 10.6.4
Finale 2006d, 2008br.1 & 2011c.r1

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Dr. Wiggy
Early music: modern methods



Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Dr. WiggyAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2006
Total Posts : 12628
 
   Posted 4/26/2016 12:11 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Copy it to a text file, or make a PDF. Anything where the text is readable and searchable.


"This is me helping."

Finale 2014.5, 2012 MacMini; 2012 MacBook Pro (10.11.4)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Mike Halloran
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Mike HalloranAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Jun 2009
Total Posts : 105
 
   Posted 4/26/2016 8:37 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
This is not a new issue:

makemusic.custhelp.com/app/answers/detail/a_id/5596/~/mac-os-x-10.10-(yosemite)-compatibility-with-finale-notation-products


Mike Halloran

Finale 2014.5, SmartScore X Pro II, Encore 5.0.7
2010 iMac 2.93G i7 Quad-core with OWC eSATA mod, 20G RAM, OS 10.11.4, 2T SSD
DP 9.01, 8.07, 7.24, Logic Pro X 10.2.2, DSP-Quattro, PSP, IK, NI, Eventide, Izotope & Antares plugins
G4 running OS 10.4.11, 10.5.8 & 9.2 with legacy apps

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Amma Kim
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Date Joined Apr 2016
Total Posts : 2
 
   Posted 4/29/2016 3:27 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I've had playback crash the program with 2012c too. Any more suggestions here?
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Mike Rosen
himself



Email Address Not AvailableClick to visit Mike Rosen's website.Send a Private Message to Mike RosenAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Feb 2006
Total Posts : 14146
 
   Posted 4/29/2016 3:42 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Amma,
What OS are you runnng? If you've moved to El Capitan, you pretty much have to upgrade to 2014.5.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Amma Kim
Registered Member

Email Address Not AvailablePersonal Homepage Not AvailableSend a Private Message to Amma KimAIM Not AvailableICQ Not AvailableY! Not AvailableMSN Not Available
Date Joined Apr 2016
Total Posts : 2
 
   Posted 4/29/2016 4:14 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I am running El Capitan. Finale sent a short-term work around which is this http://makemusic.custhelp.com/app/answers/detail/a_id/5596 Thanks so much for responding, Mike Rosen!


“Creation is a theophany of God.”
—John Scottus Eriugena

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