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thoener
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   Posted 10/31/2016 3:16 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi,

when I use Simple Entry, enter a note and then hit Alt+Cursor Right (Mac, Sierra), Finale immediately crashes and requires to send a log report to Apple.
Is there an official place where one can post this bug?

Thanks,

Best
Raphael.
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Dr. Wiggy
Early music: modern methods



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   Posted 10/31/2016 3:34 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Send it to MakeMusic through their Support pages.

What version of Finale?

FWIW, when I try, nothing happens. Alt-right arrow has no function, as far as I know. What are you trying to do?


Finale v.25, 2012 MacMini; 2012 MacBook Pro (10.11.6)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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thoener
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   Posted 10/31/2016 3:36 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
V25
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Dr. Wiggy
Early music: modern methods



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   Posted 10/31/2016 5:19 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Not 25.1 ?

What do you want to achieve when you press Alt-right?

Command <right arrow> moves to the next measure. Shift <right arrow> moves the selected notehead up an octave.


Finale v.25, 2012 MacMini; 2012 MacBook Pro (10.11.6)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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CV186
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   Posted 10/31/2016 6:11 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I reported this bug here 4 days ago (in Speedy Entry). Opt-Right arrow is supposed to take you to the last entry in the measure. Opt-Left back to the first. This causes an immediate crash (in Speedy) on F25/Sierra. I got confirmation of the same behaviour from a User on the other "Community Discussion" page. So far MM has just suggested trashing Prefs, which (unsurprisingly) didn't help.

PS [edit]: After I told them about the other user they actually TESTED the key combination, and immediately confirmed it was a bug. (Why didn't they do that in the first place?)


2.8GHz MacBookPro11,1 | 8GB RAM | OSX10.12.1 | Fin25.1/2014.5 | MOTU Traveler1 | GPO4+5

Post Edited (CV186) : 10/31/2016 6:38:00 PM (GMT-5)

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Dr. Wiggy
Early music: modern methods



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   Posted 11/1/2016 2:57 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Well, I never knew that!

Ah. I'm still running El Cap on my desktop rig. That would explain why it doesn't crash, but not why it doesn't do anything!


Finale v.25, 2012 MacMini; 2012 MacBook Pro (10.11.6)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Mike Halloran
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   Posted 11/1/2016 11:25 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
It's a bug, as I was able to confirm and only affects 25/25.1, noe 2011c nor 2014.5.

"Major bug" — really? I reserve that term for something that renders a program unusable and this isn't one of them.

Hopefully, it will be fixed in the next release.


Mike Halloran

Finale 25.1 & 2014.5, SmartScore X Pro II, Encore 5.0.7
2010 iMac 2.93G i7 Quad w/ OWC eSATA mod, 20G RAM, OS 10.12.1, 2T SSD
DP 9.1, 8.07, 7.24, Logic Pro X 10.2.4, DSP-Quattro, PSP, IK, NI, Eventide, Izotope & Antares plugins
G4 running OS 10.4.11 & 9.2 with legacy apps

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thoener
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   Posted 11/1/2016 11:27 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I don't want to initiate a large discussion... but I think, an immediate crash is a major bug.
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Motet
Isorhythmic



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   Posted 11/1/2016 1:06 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I'm afraid QA has never been Finale's strong suit.


Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart

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Greg A
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   Posted 11/1/2016 3:37 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hey guys,
I can confirm that we can reproduce the issue as described in both Speedy and Simple.
It is Sierra only and is a high priority to look at for 25.2
By default, that key combination is not assigned to any action in Simple Entry (but it will still crash with nothing assigned to it)

Just a reminder that we don't monitor these user forums in an official way and you should always submit crashes and other defects through the usual CS channels.
I just saw this and thought I would let you know that we are on the case.

thanks


Greg A.
MakeMusic! QA

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MikeHalloran
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   Posted 11/1/2016 4:37 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Greg A said...
Hey guys,
I can confirm that we can reproduce the issue as described in both Speedy and Simple.
It is Sierra only and is a high priority to look at for 25.2
By default, that key combination is not assigned to any action in Simple Entry (but it will still crash with nothing assigned to it)

Just a reminder that we don't monitor these user forums in an official way and you should always submit crashes and other defects through the usual CS channels.
I just saw this and thought I would let you know that we are on the case.

thanks


Good to know!


Finale 25, 2014.5, SmartScore X Pro II, Encore 5.07, GPO 5
2010 iMac i7, 32G RAM, 2T SSD, Late 2013 MacBook Air, OS 10.12
MOTU Digital Performer 9.12, 9.02, Logic Pro X 10.2.4

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Christopher Smith
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   Posted 11/1/2016 9:43 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Greg A said...
Hey guys,
I can confirm that we can reproduce the issue as described in both Speedy and Simple.
It is Sierra only and is a high priority to look at for 25.2
By default, that key combination is not assigned to any action in Simple Entry (but it will still crash with nothing assigned to it)

Just a reminder that we don't monitor these user forums in an official way and you should always submit crashes and other defects through the usual CS channels.
I just saw this and thought I would let you know that we are on the case.

thanks


So, why do we send crash reports then? Isn't that a CS channel (whatever that means)? Don't you guys monitor the actual crash reports, and see that a whole bunch of people running v.25 on Sierra crash when they hit that key in Simple?


Christopher Smith

Mac Mini (Late 2014) 2.8 Ghz Intel Core i5, 8GB RAM
OSX Yosemite 10.10.5
Finale 2014.5 and V. 25
or
Macbook Pro (Retina, 13 inch, early 2015) 2.7 Ghz Intel Core i5, 8 GB RAM
OSX Yosemite 10.10.5
Finale 2014.5 and V. 25

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