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MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > 25.2 update works on MacBookPro but not on MacPro (solved)  Forum Quick Jump
 
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Vaughan
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   Posted 12/8/2016 7:13 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
In case anyone hasn't noticed, there's an update with a couple of features I find handy, like correct octave transpositions for certain instruments (like contrabass and piccolo) and a measure number bar for in Scroll or Studio view (a little like what Dorico has), plus a number of welcome bug fixes. Unfortunately for me, I might be able to use it on my MacBookPro but on the MacPro it won't even start up. FWIW I've attached a crash file.


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

Post Edited (Vaughan) : 12/9/2016 7:39:15 PM (GMT-6)



File Attachment :
Finale 25 2 crash.txt   68KB (text/plain)
This file has been downloaded 177 time(s).
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Vaughan
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   Posted 12/8/2016 8:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I've tried everything I can think of to reinstall version 25.1 and I keep ending up with 25.2 (and crashes on startup). I've tried deleting all the preference files as well as the program file and every time I reinstall either version 25.0 or 25.1, I end up with version 25.2. I've even used Time Machine to recover the program file I had yesterday and the system still thinks it's 25.2. I'm really at a loss, and I'm damn tired of MM not testing their software properly before they release it.


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Hector Pascal
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   Posted 12/9/2016 12:09 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Vaughan,

With my Mac Pro, I have to make sure that I stick some headphones into the headphone port on the Mac Pro, otherwise Finale will crash at startup. Have you tried that?!

I have not yet performed the software update on my MacPro, but was about to...! Let me know what happens with you!

Cheers,
Hector Pascal.
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peerlessnerd
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   Posted 12/9/2016 12:46 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have downloaded 25.2. Before hitting the “Install and Relaunch” button I decided to check the Forum. Deeply frightened by the news from Vaughan.
How do I get rid of the “Updating Finale - Ready to Install” window? It doesn’t trash, and won’t go away.
If I shut down and restart will it load 25.2, or am I safe and can wait to see if others report similar troubles as Vaughan? Where is this installer on my system?


Finale V25.1
Early 2008 Mac Pro Quad-Core 3,1
El Capitan 10.11.6

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MikeHalloran
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   Posted 12/9/2016 1:38 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hector Pascal said...
Hi Vaughan,

With my Mac Pro, I have to make sure that I stick some headphones into the headphone port on the Mac Pro, otherwise Finale will crash at startup. Have you tried that?!

I have not yet performed the software update on my MacPro, but was about to...! Let me know what happens with you!

Cheers,
Hector Pascal.
Wondering the same thing. Is the 2014.5 missing audio device bug back? If so, it's a bug that only affects Macs without an audio device connected or a built in microphone. Normally, the new Mac Pro and the Mini.

Anything with a 1/8" jack should work including a raw jack--if that doesn't work, it's a new bug.


Finale 25.1, 2014.5, 2011c, SmartScore X Pro II, Encore 5.07, GPO 5
2010 iMac i7, 32G RAM, 2T SSD, Late 2013 MacBook Air, OS 10.12.1
MOTU Digital Performer 9.12, 9.02, Logic Pro X 10.2.4

Post Edited (MikeHalloran) : 12/8/2016 11:44:52 PM (GMT-6)

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Vaughan
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   Posted 12/9/2016 7:57 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Putting something into the headphone jack doesn't help. I'm thinking that something must have gone wrong with the installation on the MacPro, as it works fine on the MacBookPro. I wrote to MM and asked for a list of what exactly got changed by the installation and where where it is. I'll then try removing everything relevant and reinstalling it.


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Dr. Wiggy
Early music: modern methods



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   Posted 12/9/2016 12:49 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
It looks like Finalescript is to blame. You could try removing the Finalescript plug-in from the Application bundle.


Finale v.25.1, 2012 MacMini; 2012 MacBook Pro (10.11.6 / 10.12.1)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk

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Vaughan
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   Posted 12/9/2016 4:03 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Could you see that in the crash report, Wiggy? If so, that would be an easy fix. I'd removed it before. 25.2 might have reinstalled it. I'll give that a try as soon as I get home. I wonder why it didn't affect the MacBookPro, though.


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Vaughan
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   Posted 12/9/2016 4:06 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
BTW, what do you mean by 'application bundle'? Isn't it in the plugins, or do I have to turn on View Package Contents and remove it from within the application?


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Vaughan
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   Posted 12/9/2016 7:17 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy saves the day again! It was simply the Finalescript plugin which was causing the problem. Strangely, the MacBookPro isn't affected by it. Version 25.2 is now working well on the MacPro.


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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MikeHalloran
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   Posted 12/9/2016 8:36 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
25.2 is working fine on my iMac. Not pleased with the changes to playback but, apparently, not a bug--they did that on purpose.


Finale 25.1, 2014.5, 2011c, SmartScore X Pro II, Encore 5.07, GPO 5
2010 iMac i7, 32G RAM, 2T SSD, Late 2013 MacBook Air, OS 10.12.1
MOTU Digital Performer 9.12, 9.02, Logic Pro X 10.2.4

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jim dukey
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   Posted 12/9/2016 8:57 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
What changes to playback?
Sorry, I haven't yet read up on it.


Molecular Computer, Powered by Fusion in a Jar. Finale 3000, Wireless ESP Module, No Physical Interface, Printed Parts Manifest by The Universe,
SOOOO Boring! Now Everybody is Friggin' Mozart.

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jim dukey
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   Posted 12/9/2016 9:10 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I didn't see anything about playback in 25.2 Fixes...


Molecular Computer, Powered by Fusion in a Jar. Finale 3000, Wireless ESP Module, No Physical Interface, Printed Parts Manifest by The Universe,
SOOOO Boring! Now Everybody is Friggin' Mozart.

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Michael Johnson
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   Posted 12/11/2016 12:20 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Vaughan:
I hope you did open a support case on the issue with the crash on the MacPro. Do you have a different set of Finalescripts on the MP that you don't on the MBP? I would be curious if I can crash Finale with your set of Finalescripts. If you are willing, please PM your collection of scripts. They can be found here:
~/Library/Application Support/MakeMusic/Finale/Finalescript

I am also curious what the version of Finalescript was that you took out of the Plug-ins folder.
If you select the Finalescript plug-in, press Cmd + i to get File Info, the version will appear.
If it isn't 25.2.0.1, then that is likely the problem of having a new plug-in out of sync with the app. We had to build a new Finalescript to fix the linked part keyboard shortcuts not always working.

Cheers,
Michael


Michael Johnson

MacBook Pro
10.11
2.6 GHz Intel Core i7
8 GB RAM

Surface 4
Win 10

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Mike Rosen
himself



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   Posted 12/11/2016 12:52 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
OK, Michael.

Imagine this question had been posted on the new forum. If I had read it yesterday, and went back today, there would have been nothing to tell me that (1) another post had been added to the thread, and (2) who had commented last. I am not in the habit of remembering "number of comments" nor do I want my email cluttered with notifications that someone had responded to the thread.

So, what are the chances that I would have read it?



Mike Rosen
www.specialmillwork.com

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Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Vaughan
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   Posted 12/11/2016 9:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Touché, Mike!


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Vaughan
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Date Joined Jun 1999
Total Posts : 4984
 
   Posted 12/11/2016 9:15 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
@ Michael: I opened a case about this with MM including the crash file and support suggested only that I remove Finale and reinstall it. As you can see above, it was Wiggy who solved the problem. Without this forum I would still be futzing around with installation and a non-functional update. Can you imagine how disturbed and frustrated we are that you're closing down this forum against our will instead of porting it over to a new one? Other companies have been able to do this in similar situations with similarly outdated website software. Do you really believe that the new forum can hold a candle to this one?


Vaughan

Finale 3.2 - 25.1, Sibelius 4 - 7
Patterson's plugins, Tobias' plugins, full version, waiting for Jari's plugin update
MacOS 10.12
MacPro (2016) 16 GB, MacBookPro (2011) 8 GB

Amsterdam

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Michael Johnson
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   Posted 12/12/2016 5:37 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi Vaughn:
We've tracked down the issue to an incomplete Finalescript bundle. You should be getting a new Finalescript plug-in to try via the case system. We're also posting a Knowledge Base Article.

Wiggy is a great resource to the community. Thanks Dr. Wiggy for helping sort out this problem. Yes, the current ZD community is not like this forum. I am sorry the news has been so upsetting to some members of this forum. We're working to address the limitations on ZenDesk so that the new community will be as helpful. I do agree, we're not there yet, but I have confidence we can get there.

Cheers,


Michael Johnson

MacBook Pro
10.11
2.6 GHz Intel Core i7
8 GB RAM

Surface 4
Win 10

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Lawson D
MakeMusic Customer Success



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   Posted 12/12/2016 5:50 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Hi All,

Here is a link to the knowledge base article that Michael has mentioned in his post above: /makemusic.zendesk.com/hc/en-us/articles/236222307. Hope this helps!


Lawson D.
Notation/Garritan Product Specialist
MakeMusic, Inc



These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our Customer Success staff, please contact us here.

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michelp
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   Posted 12/12/2016 6:01 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Michael Johnson said...
...Yes, the current ZD community is not like this forum. I am sorry the news has been so upsetting to some members of this forum.

"Some"...??? They represent 96 % of those who participated in the poll.
And 100 % of those who took the time to write a post about this subject.


Michel
Finale 25.2, 2014.5, 2012c main, MacOsX 10.11.6, Mac Mini Intel i7 2,7 Ghz, 16 Go Ram, French azerty kb, Dolet 6. Full TGTools. MOTU Audio Express.

Post Edited (michelp) : 12/13/2016 5:35:00 AM (GMT-6)

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