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YDMusic
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   Posted 6/16/2004 12:03 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I just installed Finale 2004 on my PB G4 with OS 10.3.4. It will not open when I click on the application, and only tells me: the application Finale 2004 has unexpectedly quit. In more detail it tells me: Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 , ect....
Please help if any of you know how to diagnose this. I have not even had the chance to authorise it yet! Thanks.
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SLHines
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   Posted 6/19/2004 3:02 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
You definitely have a major problem. And, based on some other posts I've made today, this is going to sound like a broken record, but.... the first thing I would do is repair permissions. OSX can get out of wack really fast when you install OR remove files/programs. This happened to me a few months ago and it took me awhile to get it all straightened out.
Repairing permissions is VERY important when you install new software. Try that first. If it doesn't fix the problem, but from your installer CD and repair permission from there. Kind of like running Norton Uilities. Let me know what happens.
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Peter West
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   Posted 6/19/2004 3:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Repair permissions is definitely one possibility that you should try. You don't say if you have 2004a or 2004b. Did you install a and upgrade to b. If so, I should trash your Finale Preferences, empty the wastebin and re start Finale.


Peter
Music Publishing Services

*********************
Mac 1.2GHz Dual G4/OSX.3.3/20 inch Cinema display and 20 inch CRT
Finale 2004b
Yamaha P-150 Electric Piano
MIDIMAN 2x2 interface

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YDMusic
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   Posted 6/20/2004 9:52 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
So, gentlemen, I do believe I have a talent for destroying a computer faster than anyone. Here is the update to my finale 2004 woes:

-the version is 2004a and should work. The installer worked with a friend's G4 running 10.3.3.

My computer is a brand new PB G4 15" 1.5ghz with 5400rpm 80gig and 128mb vram. It's my dream machine and I spent all the money I have on it. Now I have to work on Finale or else my newer project will be toast!

I have the same problems no matter what I have tried.
I installed, deinstalled, repaired permissions numourous times. Funny thing, there is one file which the permissions are always wrong. here is the info:

We are using special permissions for the file or directory ./System/Library/Filesystems/cd9660.fs/cd9660.util. New permissions are 33261

I eventually even found the file and dumped it, but disc utility found it anyway (or created it) and repaired it again! wierd.

I tried also to empty the cache with cache out X, but no difference. I even installed an archived fresh new system (original 10.3.3) with no luck. I upgraded again from apple.com to 10.3.4 with no luck. I also dumped the old system.

P.S. I had installed finale 98 in classic mode from my old version, and it worked (but the printing gliches prevented it from making it possible to print, so it is unusable. I also dumped that in my futile search.

P.S.S. here is the normal program crash details:

Date/Time: 2004-06-20 15:47:36 +0200
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Finale 2004
Path: /Applications/Finale 2004/Finale 2004.app/Contents/MacOSClassic/Finale 2004
Version: 2004.r3 (9.0r3)
PID: 640
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Finale 2004 0x0231e1c4 CenteredAlert__FsP15OpaqueWindowPtr10TAlertType + 0x74
1 Finale 2004 0x0202896c ErrorAlertMessage__Fssb + 0x9c
2 Finale 2004 0x02028834 ErrorAlert__Fss + 0x14
3 Finale 2004 0x020287e0 DeathAlert__Fss + 0x10
4 Finale 2004 0x020418cc InitApp__Fv + 0x51c
5 Finale 2004 0x02028790 EnterApp__Fv + 0x20
6 Finale 2004 0x0202a260 main + 0x50

PPC Thread State:
srr0: 0x0231e1c4 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24004482 xer: 0x20000007 lr: 0x0231e1b4 ctr: 0x9028563c
r0: 0x00000000 r1: 0xbffff740 r2: 0x0051b000 r3: 0x00000000
r4: 0xffffff80 r5: 0xffffff80 r6: 0x00000000 r7: 0xffffffff
r8: 0x01806800 r9: 0x00000000 r10: 0x90289cd4 r11: 0x24004482
r12: 0xa0286a54 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe3c r21: 0xffffffff r22: 0xbffffc00 r23: 0x00301410
r24: 0x0030e930 r25: 0x00000000 r26: 0xbffffe2c r27: 0x000003e9
r28: 0x00000000 r29: 0x00000000 r30: 0x00000001 r31: 0x00000000

Binary Images Description:
0x1000 - 0x9fff com.makemusic.Finale 2004.r3 (9.0r3) /Applications/Finale 2004/Finale 2004.app/Contents/MacOSClassic/Finale 2004
0x287000 - 0x2d29b1 CarbonLibpwpc PEF binary: CarbonLibpwpc
0x2d29c0 - 0x2eacad Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia
0x30f190 - 0x30f242 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x30f430 - 0x30f4e5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x30f700 - 0x30f7a3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x30f810 - 0x30f887 CFMPriv_System PEF binary: CFMPriv_System
0x30fb30 - 0x30fc00 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x30fc80 - 0x30fd53 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x30fe30 - 0x30feeb CFMPriv_Help PEF binary: CFMPriv_Help
0x30fef0 - 0x30ffba CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x310040 - 0x310116 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x310190 - 0x310263 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x3102f0 - 0x3103d5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x310450 - 0x310526 CFMPriv_OpenScriptingMacBLib PEF binary: CFMPriv_OpenScriptingMacBLib
0x310600 - 0x3106be CFMPriv_Print PEF binary: CFMPriv_Print
0x3106e0 - 0x3107ad CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x310830 - 0x310912 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x310990 - 0x310a63 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x310ae0 - 0x310bb3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x310c90 - 0x310d52 CFMPriv_AE PEF binary: CFMPriv_AE
0x310d60 - 0x310e25 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x310ea0 - 0x310f77 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x311000 - 0x3110e3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x311160 - 0x31123a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x3112b0 - 0x311390 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis
0x311420 - 0x311506 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices
0x3115e0 - 0x3116b7 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore
0x3116c0 - 0x311782 CFMPriv_QD PEF binary: CFMPriv_QD
0x311880 - 0x311969 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis
0x1008000 - 0x139cd5a SSLiteLibCarbon PEF binary: SSLiteLibCarbon
0x2008000 - 0x287274c Finale 2004 PEF binary: Finale 2004
0x8be90000 - 0x8be91fff DVComponentGlue /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x8fe00000 - 0x8fe4ffff dyld /usr/lib/dyld
0x90000000 - 0x90122fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90190000 - 0x9023dfff com.apple.CoreFoundation 6.3.4 (299.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90280000 - 0x904f9fff com.apple.CoreServices.CarbonCore 10.3.4 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90570000 - 0x905defff com.apple.framework.IOKit 1.3.2 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90610000 - 0x9069afff com.apple.CoreServices.OSServices 3.0.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907f0000 - 0x907f9fff com.apple.DiskArbitration 2.0.3 /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2.2 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x90d00000 - 0x90d1bfff com.apple.SystemConfiguration 1.7.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x90d40000 - 0x90d40fff com.apple.Carbon 10.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x910b0000 - 0x910fffff com.apple.bom 1.2.4 (63) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x912a0000 - 0x912bdfff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x912e0000 - 0x912f7fff com.apple.LangAnalysis 1.5.4 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91320000 - 0x913defff ColorSync /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91460000 - 0x91473fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x914a0000 - 0x91509fff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x91560000 - 0x91619fff com.apple.QD 3.4.64 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91670000 - 0x916a8fff com.apple.AE 1.3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x916e0000 - 0x91773fff com.apple.print.framework.PrintCore 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x91890000 - 0x9189cfff com.apple.help 1.0.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x919c0000 - 0x91a33fff com.apple.NavigationServices 3.3.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x91ab0000 - 0x91ac4fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91ae0000 - 0x91aebfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x91bb0000 - 0x91d45fff com.apple.QuickTime 6.5.1 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x92070000 - 0x92096fff com.apple.FindByContent 1.4 (1.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x920c0000 - 0x922a7fff com.apple.security 2.3 (176) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x92430000 - 0x92468fff com.apple.LaunchServices 10.3.4 (98.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x92740000 - 0x92777fff com.apple.CFNetwork 1.2.1 (7) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x927d0000 - 0x92b54fff com.apple.HIToolbox 1.3.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92d30000 - 0x92d80fff com.apple.HIServices 1.4.1 (0.0.1d1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x935d0000 - 0x938a8fff com.apple.CoreGraphics 1.203.20 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x939a0000 - 0x939b4fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x939d0000 - 0x939d4fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x94060000 - 0x94078fff com.apple.WebServices 1.1.1 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x945b0000 - 0x945b9fff libz.1.dylib /usr/lib/libz.1.dylib
0x94610000 - 0x9462afff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94650000 - 0x946affff com.apple.SearchKit 1.0.2 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x94b20000 - 0x94badfff com.apple.ink.framework 55.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x968d0000 - 0x969b2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x96a20000 - 0x96ae2fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x96b40000 - 0x96b6efff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x96bf0000 - 0x96c7ffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x97510000 - 0x97518fff libbsm.dylib /usr/lib/libbsm.dylib
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SLHines
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   Posted 6/20/2004 12:41 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
If you have an apple store nearby, print out your report and show it to one of their techies. I've called Apple support, but I always come away feeling like I know more about macs than the guy I talked to, or, the guy who helped me is really a PC user and works for Apple part-time...same difference if you know what I mean. Whenever I have a problem, I just head for the Apple store.

I would try reinstalling Panther and then 10.3.4 one more time. If that doesn't work — Lord forgive me for these words — you may have to back everything up and wipe the hard drive clean (when you go to erase, make sure you select "zero out" everything). This is always a last resort and if you have as many things to re-install as I do, I KNOW how much of a pain it is.

I wish you the best.
S.
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Peter West
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   Posted 6/20/2004 5:58 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
You could also send the above in an e-mail to [email protected]
Something in there may give a clue as to the problem.
I strongly recommend the free upgrade to 2004b. I agree that 2004a should work, and this is not the issue here, but when you do get things working you will need it.

I have had days and weeks like yours in the past, you have my sympathy, for what it's worth


Peter
Music Publishing Services

*********************
Mac 1.2GHz Dual G4/OSX.3.3/20 inch Cinema display and 20 inch CRT
Finale 2004b
Yamaha P-150 Electric Piano
MIDIMAN 2x2 interface

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SLHines
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   Posted 6/21/2004 9:43 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Excellent suggestion. If I'd had more coffee yesterday that might (though doubtful) had occurred to me
It really is worth a try!
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YDMusic
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   Posted 6/21/2004 10:03 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Thanks so much guys. But I also tried the 2004b updater. this time it just tells me there is an error and I should reinstall finale. With diligence and patience I reinstalled, but with no new news. I also ran the hardware check utility with the software restore CD (twice) and I have no hardware issue. Now I am backing up all (and I have a lot of data) programs and data, and preparing to format and install a new system. Finale will be the first program I try to install. If this works, I will then take a coffee break.

Do I get any bonus points for all this?
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SLHines
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   Posted 6/21/2004 10:43 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
A coffee break is an excellent idea. I hope all works for you...miracles still do happen on occasion.
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YDMusic
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   Posted 6/22/2004 12:01 PM (GMT -5)    Quote This PostAlert An Admin About This Post.

So, the strange twist of the story is something unpleasing (I discovered a bug) and something unsaid (I was actually installing the german version on a US bought PB.  This is because I am studying in germany, ect).

Unfortunately, I wasted the entire day yesterday backing up files and installing a new system, erasing the original hard drive contents. 

This bug is actually found only in finale 2004a german install CD.  updating to 2004b does not repair the bug.

The workaround is funny.  I created a second user with fast user switching completly in german.  I called it Finale 2004 User. 

So I am alive but not yet drinking coffee, I have to work.  Also, with continued irony, I brought my PB to the apple store here this morning to ask about funny pixel flashings on my new PB display, and they discovered that the logic board is toast.  Waiting for spare parts now.

Really, do I get some bonus points?

All the best.

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SLHines
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   Posted 6/25/2004 2:50 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Bonus points, hell! your get the stanely cup and whatever hardware you can put in your trophy case. VERY interesting though. Thank GOD I didn't do a set up using French when I was taking French.......I still say get some coffee
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