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kaumann
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   Posted 8/21/2008 3:29 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Setup: OS 10.5.4, Finale 2009, MacBook Pro

When I try to create PDF from a file (tried a few files, problem always) then the PDF file created is opening just fine in Preview Application. I discovered the issue of corrupted PDF after I sent the file to a person with PC (was opened with Acrobat Reader). The first page was ok, then there were errors... I opened some PDF files in my Mac with Acrobat Reader and got exactly the same errors. Files were not usable.

I created PDF files from standard print dialog box.

The workaround was: I saved .ps file from standard print dialog, then opened the newly created postscript file with Preview App. Preview App. converts .ps to PDF on the fly in this case. Then I saved the converted PDF file form preview app and the file worked fine.

This bug (if it is a bug) creates me loads of extra work. I would appreciate if someone could verify, havent reported it yet.


hardware: MacBook Pro 15'', 2.4GHz. 4GB RAM, 200GB 7200rpm HD.
software: Finale, TGTools, Wallander Instruments, Motu Symphonic Instrument + Ethno Instrument & Digital Performer, Melodyne cre8, RaySpace, Plogue Bidule, QuicKeys, Kontakt+ more

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Dr. Wiggy
Early music: modern methods



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   Posted 8/21/2008 4:57 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
kaumann said...
When I try to create PDF from a file (tried a few files, problem always) then the PDF file created is opening just fine in Preview Application. I discovered the issue of corrupted PDF after I sent the file to a person with PC (was opened with Acrobat Reader). The first page was ok, then there were errors... I opened some PDF files in my Mac with Acrobat Reader and got exactly the same errors. Files were not usable.

Could you define what was wrong with the files exactly? Were page elements missing, in the wrong place, or what? There are differences in the way that Preview and Acrobat display PDFs and it is not unique for problems to arise in one but not the other.

kaumann said...
I created PDF files from standard print dialog box.

Bear in mind that when you do "Save As PDF", the OS uses the default printer as its starting point. "Save As PS" does produce better quality results ( displaying imported EPS files properly, for instance.) However, I don't have "not usable" files from using Save As PDF, so yes, it probably is just you.

kaumann said...
The workaround was: I saved .ps file from standard print dialog, then opened the newly created postscript file with Preview App. Preview App. converts .ps to PDF on the fly in this case. Then I saved the converted PDF file form preview app and the file worked fine.
This bug (if it is a bug) creates me loads of extra work. I would appreciate if someone could verify, havent reported it yet.

This bug (if it is a bug) is probably not an issue with Finale, but more likely is something not quite right in your print setup. You could try resetting the print system or deleting your print queues and re-creating them.

However, it need not create you loads of extra work. Using Folder Actions and/or Automator, it is very easy to get your Mac to automatically convert .ps files to .pdf as soon as they are created. I have Folder Actions set up so that any .ps file that gets saved to a particular file gets Distilled into a PDF and placed in another folder; and PDF files that land in that folder automatically get run through CocoaBooklet, creating print spreads, which are saved to another folder!


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

Post Edited (Wiggy) : 8/21/2008 4:12:17 AM (GMT-5)

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Philip.
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   Posted 8/21/2008 10:12 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy, the PDF guru:

Do you have problems with Cocoa Booklet crashing regularly? It crashes for me quite often (approx. every fourth or fifth booklet I create), and while it is quick to re-launch it, I wonder if I'm doing something wrong.

10.5.4 Intel. (although the problem happened on my old G5 with Tiger as well)
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Dr. Wiggy
Early music: modern methods



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   Posted 8/21/2008 10:43 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Philip. said...
Do you have problems with Cocoa Booklet crashing regularly? It crashes for me quite often (approx. every fourth or fifth booklet I create), and while it is quick to re-launch it, I wonder if I'm doing something wrong.

I think this may have happened to me back in the mesozoic era, but I can't remember what the cause/solution was, I'm afraid.

Possibly something in the CocoaBooklet prefs being a bit a dodgy, and best left unflagged? As ever, try trashing the prefs. lol


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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kaumann
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   Posted 8/21/2008 11:10 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
One file says more than a 1001 words...

Try to open this in acrobat reader, Mac or PC.


hardware: MacBook Pro 15'', 2.4GHz. 4GB RAM, 200GB 7200rpm HD.
software: Finale, TGTools, Wallander Instruments, Motu Symphonic Instrument + Ethno Instrument & Digital Performer, Melodyne cre8, RaySpace, Plogue Bidule, QuicKeys, Kontakt+ more



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faultz.pdf   63KB (application/pdf)
This file has been downloaded 361 time(s).
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migman
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   Posted 8/21/2008 11:16 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I have Acrobat Pro 9, not Reader, and I use 10.4.11, not 10.5.4, but I could open your PDF. When you sent it to the PC person, was it via email, and did you zip it first?
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Dr. Wiggy
Early music: modern methods



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   Posted 8/21/2008 12:27 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Some problem with the fonts.
In Acrobat 7 on Tiger, I get "Token Type not recognised", and the bottom systems on pages 2 and 3 are not there.
Selecting "Use local fonts", and the top system disappears as well.

Try it without the diacritics...?


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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Michael Mortilla
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   Posted 8/21/2008 1:46 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
deleted by member -


Mike Mortilla

http://www.MIDILifeCrisis.com

Post Edited (Michael Mortilla) : 8/24/2008 5:41:57 PM (GMT-5)

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kaumann
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   Posted 8/21/2008 4:18 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
The token error is happening in my own computer (MBP) as well. Same error occurred in PC. I didnt send via email.
I will try one file without diacritics...


hardware: MacBook Pro 15'', 2.4GHz. 4GB RAM, 200GB 7200rpm HD.
software: Finale, TGTools, Wallander Instruments, Motu Symphonic Instrument + Ethno Instrument & Digital Performer, Melodyne cre8, RaySpace, Plogue Bidule, QuicKeys, Kontakt+ more

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kaumann
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   Posted 8/21/2008 4:23 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy said...
Try it without the diacritics...?

Thanks Wiggy. That was it.
I attach a new file. I attached a new file without diacritics- no problem. I guess it is a bug then. No such problem with Finale 2008, f2009 only.

The thing is: most of my files contain diacritics. My name contains one...

I guess I have to tell Arvo Pärt that he cannot be published with Finale lol


hardware: MacBook Pro 15'', 2.4GHz. 4GB RAM, 200GB 7200rpm HD.
software: Finale, TGTools, Wallander Instruments, Motu Symphonic Instrument + Ethno Instrument & Digital Performer, Melodyne cre8, RaySpace, Plogue Bidule, QuicKeys, Kontakt+ more



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VideoCaelos09.pdf   60KB (application/pdf)
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Michael Mortilla
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   Posted 8/21/2008 4:33 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
kaumann said...
Wiggy said...
Try it without the diacritics...?

Thanks Wiggy. That was it.
I attach a new file. I attached a new file without diacritics- no problem. I guess it is a bug then. No such problem with Finale 2008, f2009 only.

The thing is: most of my files contain diacritics. My name contains one...

I guess I have to tell Arvo Pärt that he cannot be published with Finale lol


Or just don't be so diacritical :)


Mike Mortilla

http://www.MIDILifeCrisis.com

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Dr. Wiggy
Early music: modern methods



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   Posted 8/22/2008 2:42 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
kaumann said...
I attached a new file without diacritics- no problem. I guess it is a bug then. No such problem with Finale 2008, f2009 only.

Try a different lyric font first. If the problem persists, then submit it to MM.


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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Vaughan
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   Posted 8/22/2008 7:39 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
This is pretty serious. I got the same error message on the very first file I tried. I've tried it on several other files but haven't been able to reproduce it on them. It doesn't seem to have anything to do with diacritics (no more excuses for postponing working on those Arvo Pärt scores...). I tried deleting bits of the file in question and haven't been able to find which particular element(s) cause the 'Token Type not recognised' error message. Strange thing is, it's a 7-page file containing two songs, the first of which (including diacritics) converts to PDF without problems. The beginning of the second song, containing the last three pages of the file causes the error. The last page does convert correctly. I'd include the file and PDF but I'm a bit weary of putting it on the forum as I might get into trouble with the Dutch company which published the composer's manuscript. I'll keep checking other files to see if I can find another.

When I first tried the file, I got the same results, whether or not I saved as .ps and converted via Preview to PDF. Since then I updated the song file and tried again and now I don't get the error message in AR; the pages simply don't draw. Letting Preview convert from .ps to PDF does work now. It's like a game of Russian roulette. I can't figure out when this bug is going to strike next! I guess we'll just have to continue collecting examples of files which trigger this behaviour so we can send something coherent to MM...


Vaughan Schlepp

OSX.5.4, Finale 2008b
MacPro 6GB, MacBookPro 2GB

Ortelius Publishing, Amsterdam

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Dr. Wiggy
Early music: modern methods



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   Posted 8/22/2008 7:49 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Vaughan

Are you using TT or PS version of the Finale fonts?
What other fonts are in the document? What happens if you swap them for something else?

Try resetting the print system, and create a new print queue, make it default, and see if the problem persists.


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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Vaughan
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   Posted 8/22/2008 8:15 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy,

I'm using PS fonts for pretty much everything. I'd already tried your suggestion of changing the lyrics font (to Georgia) and the problem persisted.

I have a bit of an 'update': one doesn't need to save the file as .ps at all. Loading the offending PDF in Preview and just saving it does the trick as well.

One more thing: I've had this problem before with PDFs which had nothing to do with Finale at all. I had downloaded music (which hadn't been made using Finale) in PDF format from internet to send to someone and he was unable to load one of the pages. I loaded the PDF in Preview, saved it and sent it to him again and all was fine. This might suggest inconsistencies or vulnerabilites in the file format itself.


Vaughan Schlepp

OSX.5.4, Finale 2008b
MacPro 6GB, MacBookPro 2GB

Ortelius Publishing, Amsterdam

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Dr. Wiggy
Early music: modern methods



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   Posted 8/22/2008 8:25 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Vaughan Schlepp said...
Loading the offending PDF in Preview and just saving it does the trick as well.
This might suggest inconsistencies or vulnerabilites in the file format itself.

Well, PDF is (amongst other things) tokenised Postscript, and Postscript is a programming language, so it is possible for a file to contain syntax errors.

The "Token Type not recognised" error is essentially an "invalid instruction" error, where data is processed when the interpreter expects an instruction.
Save As PDF takes the Quartz data pretty much unadjusted, so it's weird to get this in a file and not on screen. It's also not clear why some have these problems and others don't.


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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Joe Brownlee
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   Posted 8/23/2008 11:04 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I am having the same problem. The first page of the PDF shows up blank. It appears that the music is there, it displays briefly, then the page becomes blank.

I agree with the previous poster, this is a HUGE issue for me. It works fine on 2008.
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kaumann
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   Posted 8/24/2008 7:29 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
I think we should start reporting this now. This is not about fonts. This is a bug that was introduced with Finale 2009.


hardware: MacBook Pro 15'', 2.4GHz. 4GB RAM, 200GB 7200rpm HD.
software: Finale, TGTools, Wallander Instruments, Motu Symphonic Instrument + Ethno Instrument & Digital Performer, Melodyne cre8, RaySpace, Plogue Bidule, QuicKeys, Kontakt+ more

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Vaughan
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   Posted 8/24/2008 5:30 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
This is indeed a 2009 bug. I just used 2008 to make a PDF of my problematic file and it loaded without errors in Adobe Reader. I'll report this to MM. Maybe they could exchange this bug for those old CTREE errors we used to get. I kind of miss 'em; you could just click them away without any consequences.


Vaughan Schlepp

OSX.5.4, Finale 2008b
MacPro 6GB, MacBookPro 2GB

Ortelius Publishing, Amsterdam

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Michael Mortilla
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   Posted 8/24/2008 6:45 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
kaumann said...
One file says more than a 1001 words...

Try to open this in acrobat reader, Mac or PC.


I am using Safari with PDF as a plug in to read online (current Leopard OS) and I got the token error as well. The 3rd page (I think) showed a few items and then went blank. Safari popped up the warning that the file was damaged and to request the person creating the file send another... (don't bother :) ).

This would certainly be problematic for me sending PDFs to librarians for printing and binding. I hope the st maintenance update comes out soon and fixes this.


Mike Mortilla

http://www.MIDILifeCrisis.com

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Vaughan
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   Posted 8/25/2008 9:29 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Has anyone reported this yet? I tried to post this problem to MM and their server wouldn't accept my form with info and two example files.


Vaughan Schlepp

OSX.5.4, Finale 2008b
MacPro 6GB, MacBookPro 2GB

Ortelius Publishing, Amsterdam

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Dr. Wiggy
Early music: modern methods



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   Posted 8/25/2008 12:59 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
I don't have problems displaying PDFs in Acrobat that were made in Finale 2009, by using Save As PDF.

Let's be careful we don't have an "OMG Bugs!" over-reaction.


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

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Michael Mortilla
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   Posted 8/25/2008 1:02 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
Wiggy said...
I don't have problems displaying PDFs in Acrobat that were made in Finale 2009, by using Save As PDF.

Let's be careful we don't have an "OMG Bugs!" over-reaction.


I don't think that is the issue, per se, if I am reading the post correctly. The issue seems to be sending a Mac created PDF to a PC. I hope the issue can be clarified so we know exactly what we're discussing here. I don't have a problem with PDFs myself but I will have to find someone with a PC to send one to :) I don't think I know anyone with a PC <g>


Mike Mortilla

http://www.MIDILifeCrisis.com

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Joe Brownlee
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   Posted 8/25/2008 9:05 PM (GMT -5)    Quote This PostAlert An Admin About This Post.
No, the Mac-generated PDF does not work on my Mac in Acrobat or on a PC. It isn't just PC-related. However, my file was originally created on a PC, so perhaps there is some cross-platform thing to it.

I'd be willing to bet that it is some certain item that is causing it to blow up. Perhaps the poster that said it is OK for them has a file that doesn't contain whatever it is that causes the problem. It can be easily reproduced and does not happen with the same file under 2008.

I used the methodology posted above to generate a postscript file and convert that to PDF with preview, and that works properly.
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Dr. Wiggy
Early music: modern methods



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   Posted 8/26/2008 3:18 AM (GMT -5)    Quote This PostAlert An Admin About This Post.
Michael Mortilla said...
I don't think that is the issue, per se, if I am reading the post correctly. The issue seems to be sending a Mac created PDF to a PC. I hope the issue can be clarified so we know exactly what we're discussing here. I don't have a problem with PDFs myself but I will have to find someone with a PC to send one to :) I don't think I know anyone with a PC <g>

I thought the issue was that PDFs created on a Mac using Save As PDF display with errors on Acrobat or Adobe Reader; but can display fine in Preview.

"Save As PDF" is slightly hit and miss, particularly for production work. It uses default settings, including the default printer queue.

For those that have this problem, I would recommend the following:
1. Reset the print system, delete your print queues and add new ones.
2. Make sure your default print queue is a decent Postscript laser printer.
3. Try using "Save As PDF/X" from the print menu instead.
4. If the problem remains, try deleting components from the score, e.g. repeats, expressions, articulations, guitar tab, etc, to see if any particular component triggers the problem.

5. Using Save As Postscript from the print queue will work, as it involves a slightly different process. It is trivial to get the Mac to distill ps files to pdf automatically using Folder Actions.

As occurred with my own print problem: just because it works in 2008 or earlier and doesn't work in 2009, doesn't mean that it's a "bug" in 2009. I solved my print problem after initially blaming MM by clearing away the cobwebs in my print system.
To be honest, I'd be surprised in MM changed *anything* in those sections of the program that do not have explicit bug fixes and new features.

Joe Brownlee said...
I'd be willing to bet that it is some certain item that is causing it to blow up.

It's almost certainly some certain item that causes this problem. smilewinkgrin


Finale 2009, 2Ghz iMac, OS X 10.5.4, M-Audio Audiophile USB
Ancient Groove Music
www.ancientgroove.co.uk

"It's not a perfect world. But I've lost the receipt."

Post Edited (Wiggy) : 8/26/2008 4:00:38 AM (GMT-5)

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