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MakeMusic Forum > Public Forums > Finale - Macintosh - FORUM HAS MOVED! > audio engine failed to load…please restart Finale (any thoughts from anyone?)  Forum Quick Jump
 
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loff56
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Total Posts : 75
 
   Posted 4/22/2014 5:50 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Woo-Hoo! Thanks Erin!

Now... where's that list of all the other bugs I want fixed.... Ah-ha [unfurls ancient scroll that falls to the floor and rolls down the hall]... ;-)
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Clesall
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   Posted 5/6/2014 4:03 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
It's as well I don't use Finale. MuseScore does everything I need, but I did upgrade my underused Finale 2012 to 2014a today hoping that the ugliness of 2012 was gone, which it is.

However I immediately hit the 'Audio Engine fails to load' issue on my brand new Mac Pro with Mavericks, Thunderbolt display.

Reading through the various messages, I thought that if it was the mono input port (in-built microphone) causing the problem, then the simple solution would be to plug in a Line6 Toneport and switch the input to that stereo source. But it doesn't fix it. I see in the Plogue log that the Tomeport is recognised and loaded. But then Plogue finds the mono input and croaks.

The fact the MakeMusic are saying in this thread that they have known what the problem is since January, although it was being reported last October and it is now May, they have a fix and have not made a patch available seems shocking to me. Why are they selling and taking money for a product that doesn't work? This is a criminal act in any jurisdiction.

How do I go about getting my $167.94 back?
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Erin Vork
Notation and Garritan Product Specialist

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Total Posts : 185
 
   Posted 5/6/2014 4:19 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Hi Clesall,

I'm sorry to hear about your troubles. We are working on getting Finale 2014b out as quickly as possible, but testing takes time, and I'm afraid that the update is not quite ready yet. We do have a few options for you, however.

First of all, you can certainly contact Customer Support about a refund. We do offer a 30-day money back offer if you purchased it directly from us. However, if you'd like to use Finale 2014, we do have a workaround for you. The issue with the Thunderbolt display first appeared in the "a" update to Finale. If you uninstall Finale 2014a and then install the un-updated version, you shouldn't have these problems. You can find the links to that version of Finale here:

makemusic.custhelp.com/app/answers/detail/a_id/5521

When we've finished testing the "b" update, you'll be notified in Finale that it's available.


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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Clesall
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   Posted 5/7/2014 2:39 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Thank you for the link to 2014. That does resolve the problem with the audio engine. I apologise for being so stroppy, but that is how I felt considering I had spent a lot of money and time doing a lot of searching for an answer and hadn't found one. Your own forum search engine doesn't work, it simply times out.

I still do not understand why you could not have issued an interim patch for the audio engine problem. It has obviously frustrated a lot of your customers.

Now I can find out whether I prefer Finale to Sibelius. I was very happy with Sibelius until it went to version 7. The introduction of he 'ribbon', as they called it, was a terrible mistake. It is ugly from its colour, poorly designed with regard to layout, and makes it frustrating trying to find the tools you might have been familiar with. I gave up with it. They hadn't even left the previous tool commands in place.

And some of its long-standing bugs still weren't resolved, such as its handling of hyphenation.

I mention this in case you get similar ideas! :-)
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David Ward
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   Posted 5/7/2014 3:36 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Clesall said...
Your own forum search engine doesn't work, it simply times out.
The forum's own search facility is fairly useless. However, you can search the forum via Google.

In Google search, type this:   site:forum.makemusic.com   followed by a space or a plus sign (+) then the words you are searching for.


David Ward
www.composers-uk.com/davidward

Finale 2014a with Mac 10.8.5
Finale 2010b with Mac 10.6.8
full TGTools

Since 2001 have used F 2001, 2003, 2007, 2009, 2010, 2014

Post Edited (David Ward) : 5/7/2014 3:40:21 AM (GMT-5)

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Clesall
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   Posted 5/7/2014 3:41 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Yes, Google is the only way to search the forum.
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Erin Vork
Notation and Garritan Product Specialist

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Date Joined Nov 2011
Total Posts : 185
 
   Posted 5/7/2014 11:35 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
I don't blame anyone for being upset when things don't work. It's a perfectly normal response, so no worries there.

I wish it were as simple for us as putting out an interim patch for problems like this. Getting a patch or update out the door is a pretty significant undertaking, and it isn't something we (or you) want us to rush through. Still, you're quite right in saying that this is a big issue for the customers who run into this problem. Have you spent any time with our Knowledge Base? This is the best way to find answers and information when things are going wrong with our products (and the search works very well).

This particular forum does have a lot of issues (in addition to the search function). We are working on putting up a new one with better functionality. But in the meantime, David's workaround for searching is the best option here.


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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Mike Rosen
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Date Joined Feb 2006
Total Posts : 14146
 
   Posted 5/7/2014 7:06 PM (GMT -6)    Quote This PostAlert An Admin About This Post.
Erin Vork said...

This particular forum does have a lot of issues (in addition to the search function). We are working on putting up a new one with better functionality. But in the meantime, David's workaround for searching is the best option here.


Then please, please, please, put up a sticky that says so, and link that SEARCH button to the sticky!



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer notation editor (The Gang of Eight) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2010, 2011, 2012c, 2014a, but using 2012 again, on Mac 10.9.2
Simple Entry, QWERTY keyboard. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

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Erin Vork
Notation and Garritan Product Specialist

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Date Joined Nov 2011
Total Posts : 185
 
   Posted 5/8/2014 9:48 AM (GMT -6)    Quote This PostAlert An Admin About This Post.
Done!


Erin Vork
Notation and Garritan Product Specialist
Product Management
MakeMusic, Inc.


Need technical help? Click here to submit a support case.

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