The original version of this page can be found at : http://forum.makemusic.com/default.aspx?f=23&m=305406
Posted By : atucker1 - 9/28/2010 9:47 AM
I downloaded Smartmusic from disc and when it loads it automatically shuts down. I work off a MAC 10.5. Not sure what to do and I am not super computer techy. Mty boys need this for class by Friday any advice.

Posted By : Travis Shepard - 9/28/2010 11:33 AM
atucker1,

Thanks for writing! The log file you sent is quite helpful! It is indicating that there is some firewall or other security software blocking SmartMusic and causing the crash. You will need to configure the security software to allow SmartMusic to access the internet. See below for more advice:

http://smartmusic.custhelp.com/app/answers/detail/a_id/3549/kw/firewall/r_id/101774

For more detailed help, submit a support case at http://smartmusic.custhelp.com/app/


Thanks,

Travis Shepard
SmartMusic Customer Support


MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com/


Posted By : atucker1 - 9/28/2010 11:41 AM
I tried to follow your link and Safari will not allow me to. Any suggestions.

Posted By : Travis Shepard - 9/28/2010 3:53 PM
atucker1,

That's odd. Try copying the URL, opening a new browser window, then pasting the address into the Safari address bar.


Thanks,

Travis Shepard
SmartMusic Customer Support


MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact them directly at http://support.makemusic.com/


Posted By : HD - 10/1/2010 6:30 AM
Hello... I am having the same problem, did this work

Posted By : James Lund - 10/1/2010 9:40 AM
HD,

Submit a support case directly to smartmusic.custhelp.com/app/ask and we'll get to work. Our forums aren't the primary outlet for technical support.

Thanks!

James Lund


MakeMusic, Inc.

These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.


Posted By : Dr. Wiggy - 10/2/2010 4:20 AM
You have uploaded the crash log as an Apple Pages document. Please upload it as a TEXT .txt file, so that everyone can read it.


Finale 2011, 2009c, 2Ghz iMac; 2Ghz MacBook, 10.6.4
Edirol FA-66; M-Audio Oxygen 61; Yamaha PSR-410
Ancient Groove Music
www.ancientgroove.co.uk


Posted By : mhlee0000 - 10/3/2010 1:53 PM
After I have installed SmartMusic 2011, every I set the speaker, the program crashs. My PC is with Windows 7 (64bits)and i5 CPU. The sound card is Realtek high definition audio.