I installed the SmartMusic 2012 on my daughter's laptop. I checked prior to downloading to make sure that the system met the requirements, which it does. The program appears to install without any issues, then click to finish and launch the program. As the installer closes, the program start screen comes up at which time it will pause there for five minutes are longer until the next screen comes, which comes up blank. If you continue to wait for several minutes, the program then displays the sign in. I signed in and then waited again for several minutes. Was validated and the program showed up, but clicking on any link on left the left side did nothing.
I checked my internet connection, which is cable, and all the other computers, including this one, is working just fine.
Checked the firewall, which is Microsoft firewall, which SmartMusic is checked to allow access. (The laptop is running Windows 7.)
Checked for any system updates from Dell, computer up to date.
Checked MS website for any software update, OS is up-to-date.
Anti-virus software is Microsoft Security Essentials.
QuickTime and Adobe software are all up-to-date.
Checked hard drive space, 230GB free, so I would assume that is more than enough.
Ran DELL diagnostic on the computer, no issues found with memory (4GB), nothing find hard drive, or any other part of the laptop.
I'm confused. I used the same download and installed the program on my wife's computer (without activating it) and it responds just the way I expect it to. I've uninstalled SmartMusic and re-installed it twice to see if maybe something went wrong during the install, but nothing makes a difference.
Any suggestions/help would be appreciated.