Thanks for posting. In addition to asking the users on the forum if they have experienced something similar, I would also suggest sending a support ticket into our Tech Support department to have them look into your situation. You can submit a support ticket by following this link, http://smartmusic.custhelp.com/app/
These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our technical support staff, please contact us directly at www.smartmusic.com/support.