The original version of this page can be found at : http://forum.makemusic.com/default.aspx?f=5&m=481922
Posted By : Lawson D - 8/2/2016 5:11 PM
We’re pleased to announce the release of a brand new help center! This platform includes new ways to discuss both the direction and use of our products:

Feature Requests - Have an idea for a new feature? Share it here and vote for others.

General Discussion - Ask questions to knowledgeable experts and share your expertise with others.

Our Customer Success team will be actively participating in our new help center - We hope to create a more transparent view into product development and foster helpful discussion related to the use of our products.

You’ll notice that there are some key differences between our user Communities and existing forums. Most notably, to attach .musx or other file types to a post you’ll need to create a shareable link using a cloud sharing service such as Dropbox or Google Drive. We look forward to hearing your feedback about our new platform and encourage you to tell us which features you’d like to see!


Lawson D.
Notation/Garritan Product Specialist
MakeMusic, Inc



These on-line forums are intended for the exchange of ideas among the users of MakeMusic products. If you'd like individual help from our Customer Success staff, please contact us here.


Posted By : Motet - 8/2/2016 5:20 PM
Is it intended to replace this forum?


Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart


Posted By : Mike Rosen - 8/2/2016 8:18 PM
And if it is, you better figure out a way to attach scores. Having to go somewhere else to post or view attachments will be a true pain.

Let's see: No feedback on the blog unless you go to Facebook or Twitter, a new "community" with third party attachments...

Maybe the conspiracy folk aren'tְ so far out after all. Where's my tinfoil hat?

Here's a suggestion for you: quit mucking around with the social media, and give us a product that works all the time, for everybody.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."

Post Edited (Mike Rosen) : 8/2/2016 7:22:42 PM (GMT-5)


Posted By : Dave Lang - 8/3/2016 12:55 PM
Somebody said...
Here's a suggestion for you: quit mucking around with the social media, and give us a product that works all the time, for everybody.


and we have a winner!

and just how "late" does summer get anyway? Canadian Thanksgiving (mid Oct) late?


MacBook Pro Retina 15" (late 2013), OSX 10.11.4, Finale 2014.5


Posted By : Perotinus - 8/4/2016 12:31 PM
What's with the big obscuring window in front of the Help Center page with X STUFFFFFFFFFF.... written on it. Has this thing been hacked already?


Perotinus

Finale 2014.5
Windows 7 Enterprise 64-bit


Posted By : KennethKen - 8/4/2016 4:43 PM
It just occurred to me that the new Community Help does not separate operating systems. I understand that this is the case for other user boards and some users may like this, however, I think it needs some sort of user-selectable filter so that someone can only see the OS they want. The reasons are as follows.

  • I don't know any of the keystrokes or much 3rd party software for a Mac. If someone posts a problem and does explain upfront that they're looking for keystrokes or a 3rd party program for a Mac I'll waste time reading their post before I discover that I can't help them. Before too long I'll just stop reading posts that don't have an explicit subject line since I don't have the time to sift through threads in this way.
  • Many posters forget to list their version of Finale or their operating system. If I do post a response it may be a waste of both my time and theirs if they get OS specific details that don't apply to them.
  • MM can still have filter-less boards for things like feature requests, engraving practices or general questions (just not for software technical advice). That way general questions can still benefit from input from Windows and Mac users' input on general questions.
  • When a user does a "Submit a request" to MM they are asked for OS and version information. MM, you know that having this information is important. Why allow bewildered users the opportunity to not remember to post accordingly and submit your unpaid support techs :p to the blind assist attempt?


 
Windows 7 Pro (64 bit), Finale 2014, Core i7 [email protected], 8GB Ram
Brass music, Woodwind Music, Concert Band Music, CDs, etc.

Post Edited (KennethKen) : 8/4/2016 3:46:01 PM (GMT-5)


Posted By : Motet - 8/5/2016 1:16 PM
Since Community Help uses the MM registration info, which includes platform and version, perhaps that could be displayed automatically.


Finale 2014.5, 2011b, 2005, TGTools
Windows 7, MIDI input
Finale Transposition Chart


Posted By : Daz - 8/8/2016 1:24 AM
I've just been on and tried to do a couple of things.

1) Edit my profile to suit *my* requirements (ie the information displayed) - I cannot seem to find a way to do so!
2) Added then attempted to edit a post. Adding a post was fine, but editing the post caused the entire post to disappear. I used standard windows editing key shortcuts <shift><ins> and <shift><del>
evidently the zendesk platform does not recognise that <shift><del> means "cut to clipboard", instead just treating it as "delete all selected stuff and forget about it"

I tend to try and avoid negativity when commenting on stuff, but I'm really not to keen on this new system.
I have to add my voice to the concerns.

Uploading files is essential. They need to be kept with the forum not on a separate service which will be transitory
The visibility on the new forum is dreadful. I do wear glasses but have no real issues with most places. The new forum has click 'hotspots' that are difficult to see and find
The design and layout of the user profile page is wierd on my browser. (I'm using an older version of firefox, v27). An example is the "Edit Profile" button.
In my browser, the button is short, so the word "profile" is truncated to "pro"
Again on the same page, the area which show my username and avatar is squashed. (mind you, the avatar is not an issue, as there is no way that I can find to change it!)

Cheers...


Daz. :o)

------------------------
Finale 2006-2011 - Win7 64 bit


Posted By : Perotinus - 8/10/2016 4:20 PM
How did you figure out how to edit a post? Nothing I could see or do allowed me to change what I had written.


Perotinus

Finale 2014.5
Windows 7 Enterprise 64-bit


Posted By : Perotinus - 8/10/2016 4:28 PM
OK, I figured it out, but I had to press that little triangle heaps of times on my Ipad before it opened up an "edit" choice.


Perotinus

Finale 2014.5
Windows 7 Enterprise 64-bit


Posted By : KennethKen - 8/10/2016 4:32 PM
Yes, voting and editing are not well labeled at all.


 
Windows 7 Pro (64 bit), Finale 2014, Core i7 [email protected], 8GB Ram
Brass music, Woodwind Music, Concert Band Music, CDs, etc.


Posted By : Graham Cox - 8/17/2016 8:05 AM
I second both KennethKen and Daz!


Graham


2012, 2014.5, 25 Fujitsu Windows 10 64-bit Laptop, M-Audio Keystation 49e, Samsung 22inch monitor Samsung ML2955DW printer


Posted By : Ron. - 8/17/2016 9:25 AM
I will not be migrating to this new help centre. It is clunky, extremely limited in functionality, and will be difficult to use. For example, I frequently use screen shots with labels and arrows to demonstrate how to do certain things. It would take thousands of words to get the same ideas across without images and I don't have that kind of free time. Also, threads will quickly become lost and abandoned.

There are dozens of free forum software packages out there with much more functionality than this one, so I imagine it would not be that difficult to find professional-level ones.


Finale 2014.5

GPO5, JaBB3, GIO, COMB2, GWI, GIFF, Steinway Basic.

Windows 7; 10 GB RAM.

www.composeforums.com


Posted By : Derrek - 8/17/2016 5:44 PM
The new format (for its MANY flaws) does allow the inclusion of images.


Finale 2014d - Windows 7
GPO 4, JABB 3, World Instruments
TG Tools Full, (Sonar Platinum)

“Outside of a dog, a book is a man’s best friend. Inside of a dog it’s too dark to read.” — Groucho Marx


Posted By : Michel R. E. - 9/2/2016 3:55 PM
So now if one needs technical support, instead of a MM employee helping you, we will have to rely on waiting for someone to post a response to a forum thread?

That seems like the complete antithesis of "customer support". It's rather a big FU to MM's customers, actually.

Unless you have a direct connection to real customer support somewhere - I can no longer find it on your convoluted website.


Finale (started with ver. 3.0) using 2012 (2014 has been shelved for its lack of support for older Garritan libraries) under Windows 8.1
basically ALL Garritan libraries, plus XSample Chamber Ensemble.

"Art critics suffer from Pigeon Syndrome. Pigeons like to leave their mark on monuments. But at the end of the day, the pigeon remains a pigeon, and the monument remains a monument."


Posted By : Mike Rosen - 9/2/2016 4:04 PM
Michel,

If you go through the Support Solutions link, at the top of the page there is a link for Submit a Request.

You're right; they certainly aren't making it easy.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."


Posted By : Michel R. E. - 9/2/2016 4:07 PM
Mike Rosen said...
Michel,

If you go through the Support Solutions link, at the top of the page there is a link for Submit a Request.

You're right; they certainly aren't making it easy.


Thank-you Mike, I did end up finally finding it, hidden somewhere between phoenix tail feathers and venom of basilisk. It was difficult getting past Professor Snape, but I managed to get my help request in.


Finale (started with ver. 3.0) using 2012 (2014 has been shelved for its lack of support for older Garritan libraries) under Windows 8.1
basically ALL Garritan libraries, plus XSample Chamber Ensemble.

"Art critics suffer from Pigeon Syndrome. Pigeons like to leave their mark on monuments. But at the end of the day, the pigeon remains a pigeon, and the monument remains a monument."


Posted By : Ebony Ivory - 9/6/2016 7:24 PM
Simply, this forum (until taken down and stripped of content) will always remain the ultimate source of important knowledge and information about Finale and its related products. This forum probably contains MORE knowledge than the entire current MakeMusic programming can muster between them. Delete it or deprecate it at your peril, MakeMusic.

Brian



Posted By : Zuill - 12/3/2016 1:55 PM
The new forum does not allow one to delete one's own post. Definitely a major shortcoming, in addition to all the others.

Zuill


"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.1
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"


Posted By : Ebony Ivory - 12/20/2016 12:28 PM
The new "help center" needs just one, simple, static page - with nothing more on it than a link to THIS forum, which should be kept open.

Brian



Posted By : Zuill - 12/26/2016 11:54 AM
Maybe a link to the finaleforum?

Zuill


"When all is said and done, more is said than done."
 
Win 7 64bit, 2011b, 2012c, 2014d, 2014.5, 25.2
 
Favorite Forum quote: "Please, everybody, IGNORE THE TROLL!"


Posted By : Mike Rosen - 12/26/2016 2:00 PM
Since finaleforum isn't a MM product, it's not too likely...

I know, neither are Facebook and Twitter.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."