The original version of this page can be found at : http://forum.makemusic.com/default.aspx?f=5&m=490475
Posted By : Dan Kreider - 12/20/2016 1:33 PM
Welp, I used to love Finale tech support. I had a problem with ASIO or Finale crashing, I called the number, and a friendly, knowledgeable staff member helped me out. For basic usage questions, I always used the MakeMusic forum (which is great), but for OS or soundcard issues, phone support was a lifeline.

Until today, when I had an issue opening Finale... went to the Finale tech support page... and discovered there's apparently no more phone support. For probably a thousand dollars of purchases and upgrades over the past decade, I can now "ask the community" for help.

Disappointing, to say the least. Is MakeMusic downsizing? Anyone know what's going on?

-Dan


Finale 2014d on Windows 10
Editor at Grace Music


Posted By : Dan Kreider - 12/20/2016 1:36 PM
Ah, I just read the locked post at the top of the forum.

I'm going to leave this post here anyways. Bad form, MM.


Finale 2014d on Windows 10
Editor at Grace Music


Posted By : Dr. Wiggy - 12/20/2016 2:36 PM
Dan Kreider said...
Is MakeMusic downsizing?

MM is a small company. It's quite surprising that they offer phone support at all. None but the largest software firms do. That must be a considerable cost. If they can use the money for 20 call centre staff and spend it on 10 programmers, then that's a much better benefit to us all.

I agree that closing this forum and relying on the zendisk thing is not helpful.


Finale v.25.1, 2012 MacMini; 2012 MacBook Pro (10.11.6 / 10.12.1)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk


Posted By : Dan Kreider - 12/20/2016 2:48 PM
That's a helpful perspective, thanks.


Finale 2014d on Windows 10
Editor at Grace Music


Posted By : Mike Rosen - 12/20/2016 4:35 PM
But if they take the money for 20 call center staff, and keep it, that's even better for them. Especially if they rely on us to do their tech support.



Mike Rosen
www.specialmillwork.com

Bass with Choir of the Sound www.choirofthesound.org
Volunteer copyist (The Gang of Twelve) for the Barbershop Harmony Society
FINALE TIPS at www.specialmillwork.com/finale-tips-and-tricks/index.html

Finale 2014.5 on El Capitan
Simple Entry, QWERTY keyboard, numberpad. That's my system, and I'm stickin' to it.

"As a musician, he's a damn fine woodworker."


Posted By : Dr. Wiggy - 12/20/2016 6:07 PM
Mike Rosen said...
But if they take the money for 20 call center staff, and keep it, that's even better for them. Especially if they rely on us to do their tech support.

I doubt that's the case. You can still submit support requests directly to MM.

There's an old joke in publishing: "If we wanted to make money, we'd sell paper." While turning a profit is essential for the continued success of the product, I doubt anyone gets into music notation software because they're ruthless capitalists who want to get a dollar value out of everything.


Finale v.25.1, 2012 MacMini; 2012 MacBook Pro (10.11.6 / 10.12.1)
Edirol FA-66; Roland A-49, HP Laserjet 5200 DTN
Ancient Groove Music www.ancientgroove.co.uk


Posted By : ttw - 12/20/2016 6:20 PM
Where have all the phone staff gone?
Long time passing.
Where have all the phone staff gone?
Long time ago.
Where have all the phone staff gone?
Gone to flowers everyone.
When will they ever learn?
When will they ever learn?


Finale 2014.5, 25
GWI, GPO4, GPO5, JABB 3, Steinway Basic, COMB2

Windows 10 Pro HP Envy Desktop
Windows 10 Home HP Portable


Posted By : David Ward - 12/20/2016 6:20 PM
Dr. Wiggy said...
… …  I doubt anyone gets into music notation software because they're ruthless capitalists who want to get a dollar value out of everything.
The voice of reason as aye from Dr Wiggy. With that agreed, the attitude to the forum remains disconcerting and to this user at least inexplicable.


David Ward
www.composers-uk.com/davidward

Finale 2014d & 2014.5 with Mac 10.9.5 & 10.11.6
Finale 2010b with Mac 10.6.8
full TGTools

Since 2001 have used F 2001, 2003, 2007, 2009, 2010, 2014

“We enjoy the comfort of opinion without the discomfort of thought.” JFK