I recommend that you submit a request for support. My last interaction with tech support was that they are looking into the problem. Don't give up, they are aware of this thread and are working on...

Hi Steve, The fix did not work for me. since you mentioned that your computer is a win8 machine, I hope it works for you. Stay in touch with the techs at Smartmusic. They are aware of the issue. Give...

I received a reply. They are aware of a problem with Windows 8 users. They think it's a problem with a temp folder. I'll copy their instructions in another post.

Any thoughts on a MacBook Pro? Thinking about buying one soon.

I posted a message to tech support yesterday. I hope to hear from them today. I'll keep you posted.